Shipping
Where do you ship?
Right now, Pugoxy ships exclusively within the United States.
How much does shipping cost?
Shipping is free on every order, no minimum required.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Once shipped, delivery usually takes 4–6 business days, putting the total estimated delivery window at 5–8 business days from purchase.
What’s your order cut-off time?
Orders placed after 5:00 PM Eastern Standard Time (New York) will start processing the next business day.
How do I track my order?
You’ll get a shipping confirmation email with a tracking number as soon as your order ships. It can take up to 48 hours for tracking details to update.
My tracking hasn’t updated — what should I do?
That’s normal for the first 48 hours after shipment. If it’s been longer than that and nothing’s changed, reach out to our support team and we’ll look into it.
Do you ship outside the U.S.?
Not at the moment — we currently ship within the United States only.
Returns and Exchanges
What’s your return policy?
You can request a return within 30 days of delivery, as long as the item is unused and returned in its original packaging with all tags and accessories included.
Do I have to pay for return shipping?
Yes, return shipping is the customer’s responsibility. We don’t charge any restocking or handling fees on approved returns, though.
How do I start a return?
Just contact our support team with your order number and the reason for the return. We’ll send over approval and instructions once it’s confirmed.
Do you offer exchanges?
Yes. If you’d like a different size, style, or color, reach out to our support team with your order number and we’ll help set up an exchange once your original item is received and inspected.
When will I get my refund?
Refunds are issued within 7 business days of us receiving and inspecting your returned item, and go back to your original payment method.
My item arrived damaged, defective, or wrong — what now?
Contact us within 30 days of delivery with photos of the item, its packaging, and the shipping label, and we’ll sort out a replacement or refund depending on the situation.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Is my payment information safe?
Yes. All transactions are encrypted via SSL and processed through secure, PCI-DSS compliant payment gateways.
Do you store my card details?
No — we never store or have access to your full payment information.
When does my card get charged?
Your payment is processed as soon as your order is successfully placed.
What currency are prices in?
All prices and charges are in U.S. Dollars (USD).
Orders
Can I cancel my order?
Yes, as long as it’s before 5:00 PM Eastern Standard Time (New York) on the day you placed it. Once an order has moved into processing or shipped, it can no longer be canceled.
Can I make changes to my order after placing it?
Reach out to us as soon as possible — we may be able to make changes if your order hasn’t started processing yet.
Contact Us
Pugoxy
322 W 22nd St, New York, NY 10011, USA
Phone: +1 (201) 618-2124
Email: support@pugoxy.shop
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Time Zone: Eastern Standard Time, GMT-05:00 (New York)